I have videos of the property showing it was returned in excellent condition, in fact, in way better condition than when first given to me. Yes they provided a ledger with a bunch of charges, but they were false charges and they didn’t provide any proof of their claim that I owe these, because they never really did any of the things they claimed they did. They are required to send receipts of the contractors charges adding to my ledger. Those rules include showing proof repairs were actually made to the property after me giving up possession. I am rejecting this response because: This collection stems from a residential rental agreement and there are certain rules that need be followed regarding these types of collections on previous tenant. If the consumer has any questions or concerns, they may call The inconvenience however copies of receipts and invoices are not required to Validation of debt (includingĪ ledger) was mailed to the consumer’s address on. On, we received an inbound callįrom the consumer disputing the account, and their credit report was updatedĪccordingly. Reported the account to TransUnion and Experian on. To the consumer’s address on and subsequent phone attempts were made This account was referred to our office on by our Thank you for the opportunity to respond to this complaint you If the consumer has any questions or concerns, they may call our compliance Department at ************. At the end of the day on, our representative did attempt to reach back out without success.On the attached Payment History was emailed to ***************************
#Sentry credit how to#
Our representative left the conversation hoping to get feedback from a manager on how to help and advised **************** that either he would call her back, or she would need to call him back. A subsequent phone call was received from **************** on advising our office that she needed a statement reflecting the payment had been made (due to the lack of information provided on her bank statement). During that phone call, **************** advised our office that she wished to receive monthly statements.Our representative did advise that she would receive monthly postdate notifications. As agreed, we set up a 6-month temporary arrangement. After previous contacts with ****************, On, she requested to set up a payment arrangement. This account was placed in our office for 3rd party collections on.
Thank you for the opportunity to respond to this complaint you received. No one should be treated like this, even if attempting to chase a ***** I had to talk to her supervisor to get any information at all that was useful.
She told me she "went above and beyond to help me" understand, and I still have no other information other than on the letter I received. She told me I would receive an email with the details of the charges, which I still have not received. Her name is "*****", I asked if there was a badge number or employee number I could reference and she told me "no" and put me on hold for 5 minutes. She told me I received emails from the creditor, told me they received "read" notifications(emails do not have such a feature, some internal email clients do, mine does not) and then also contradicted the statement telling me I didn't receive the emails because I had unsubscribe. I couldn't explain the situation, she just assumed I was in the wrong.
Their representative did not let me get a word in edgeways, constantly talking over me in a bullying manor. In fact my last conversation with them they told me there was no further amounts due. I called to dispute as I had not even been notified by the creditor that I owed anything.
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